The Book gives an account of what it took to bring the concept of Digital Government to life using homegrown ICT solutions. It provides practical ICT solutions to challenges facing organisations in their quest to deliver better, faster and cheaper services to their clients as in the case of e-Government. This book shares tips, tools and techniques to Chief Executive Officers (CEOs) that can enable them to cope with new working environments that are predominantly ICT dependent. They will be guided on how to put in place the right organizational structures, right human capital and creating the right and motivating working environments.

It also shows practically how Digital Government harnesses ICTs to transform Government interactions with citizens and businesses, and between the arms of the Government. It gives an account of the creative solutions developed by Tanzanians and how they have contributed to the improvement of service delivery. The benefits accrued from this implementation include efficiency in services delivery to citizens, increased transparency, greater convenience, higher revenues, and lower operational costs and reduced corruption practices.

The book takes a visionary approach to the future of public sector innovation, emphasizing the crucial role of localized ICT developments. It shows that by harnessing indigenous expertise and resources, Governments can create tailored solutions that not only address current challenges but also anticipate future needs while emphasizing the importance of creating solutions that are not only technologically advanced but also culturally and contextually relevant. The case studies and practical examples provided underscore the potential for sustainable and scalable ICT initiatives, making this book a valuable resource for policymakers, IT professionals, and anyone interested in the digital transformation of the public sector and beyond.

The book draws inspiration from Bakari's (2007) study on managing ICT security. It demonstrates practical methods that align with ICT security in developing locally created public ICT solutions, while making use of local experts. A detailed review of a holistic approach for managing ICT security may be accessed here

In summary the book is about lessons learnt in ICT Governance.

The book is available here

Doctor of Philosophy in Computer and System Sciences

Dr. Jabiri Kuwe Bakari

Dr. Jabiri Kuwe Bakari is a Tanzanian pracademic with a Doctor of Philosophy in Computer and System Sciences from Stockholm University in Sweden (2007), specialising in ICT Risks and Security Management, a Master of Science Degree (Engineering) in Data Communication from the Department of Electronic and Electrical Engineering, Sheffield University, UK (1999), and a Bachelor of Science Degree in Computer Science from the University of Dar es Salaam in Tanzania (1996). His experience includes both academic and practical aspects. He is also a reputable researcher, trainer, author, analyst, and counsellor with more than 25 years of expertise in ICT management.

He was the first CEO of the former e-Government Agency, taking the lead in its establishment from April 2012 to January 2020. He also oversaw the Agency's transformation into the e-Government Authority (e-GA) with the passing of the e-Government Act No.10 of 2019, where he served as the first Director General until April 2021. During his tenure at e-GA, he guided the organisation from its inception to a well-established and reputable institution, with notable accomplishments including the development of shared public Information and Communication Technologies (ICT) systems and infrastructures, the improvement of e-Government consultancy and technical support systems, and the coordination of e-Government initiatives through the implementation of e-Government Frameworks, Standards, and Guidelines. Dr. Bakari has advocated for the notion of "home-grown ICT solutions to solve ICT challenges and build resilient e-Government solutions".

Prior to joining e-GA, he worked as a Senior Lecturer and Director of the Institute of Educational Technology (IET) at the Open University of Tanzania (OUT) for five (5) years (2007-2012), following ten (10) years (1996-2007) at the University of Dar es Salaam (UDSM) in various technical, management, and leadership positions, including Associate Director of the University Computing Centre (UCC). While at UCC, he was instrumental in transitioning the Centre into a Limited Liability Company in 2000, where he rose to the position of Deputy Managing Director before departing for Ph.D. studies in 2003. When he returned in 2007, he was restored as the Deputy Managing Director, in responsibility of Finance, Administration, and ICT Services.

Working as a Director and Lecturer at the Institute of Educational Technology (IET) at the OUT, he was the driving force behind the institute's restructuring, which included the construction of ICT Training Centres across the country, particularly regional centres. As a Cisco Regional Academy Coordinator and a Certified Cisco Academy Instructor, he was instrumental in establishing Cisco Academies in Tanzania in 2000. He also pioneered the development of the Tanzania Education and Research Network (TERNET) in 2008 and served as its first Executive Secretary until 2012.His primary research focus is on ICT Security Management, and he has published and presented numerous articles and papers at Information Systems Security Association (ISSA), International Federation for Information Processing (IFIP), and Institute of Electrical and Electronics Engineers (IEEE) International Conferences.

Furthermore, Dr. Bakari is an active member of the Information Systems Audit and Control Association (ISACA), Tanzanian Chapter, where he served as Vice President from 2011 to 2015. He is also a Certified Director who has been working as a part-time facilitator of Directorship programmes focused on ICT Governance at the Institute of Directors in Tanzania (IoDT) since 2017 to date. Dr. Bakari is the current Director General of the Tanzania Communications Regulatory Authority since his appointment by the president in April 2021. He is also a Member of Digital Innovation Board of the Innovation and Entrepreneurship Alliance for Digital Development of the International Telecommunication Union (ITU) from October, 2023 to date.